Shipping and Returns
L&M Shipping Policy
At L&M Highland Outfitters we strive to offer quality products at a competitive price. This extends to our shipping policy. Our standard carrier is Canada Post and its International partners. This ensures cost effectiveness, prompt delivery and care of package(s). All items shipped are insured to protect the investment of the customer and this is included in the total shipping cost. Tracking numbers are available upon customer requests. All items are individually packaged unless requested by the customer to reduce shipping costs in which case bulk packaging will be utilized.
L&M Return Policy
Customer satisfaction is the number goal at L&M Highland Outfitters. As such our craftspeople use only the highest quality materials in our products and each item is meticulously hand made to the highest standards in our industry.
Therefore L&M Highland Outfitters fully guarantees our manufactured products from defects in materials and workmanship for a period of one year from time of purchase. We will repair or replace any of our manufactured items that have failed during normal use when returned with the original receipt. Failure to comply with manufacturer’s guidelines or misuse will void product warranty.
Items sold by L&M Highland but produced by other manufacturers will automatically default to the original manufactuers return policy. Any inquires or complaints can be directed to firstname.lastname@example.org
The following are exceptions to the policy;